Matthew Dukes
Senior Director, Project Management Practice, Emea @Verint
Telford, GB
EMAILS
MOBILE NUMBERS
+91 *********19
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WORK HISTORY
May 2023 — Present
Senior Director, Project Management Practice, Emea @Verint
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EDUCATION
1998 — 2001
The University of Manchester
BSc(Hons), Physics with Business & Management
SKILLS
Project ManagementWorkforce ManagementStakeholder ManagementPre-SalesAmazon Web Services (Aws)CrmTelephonyService DeliveryPrince2IT StrategyContact CentersCall CenterCall CentersSoftware as a Service (Saas)Risk ManagementAcdTelecommunicationsSolution ArchitectureProject DeliveryCall LoggingProgram ManagementEnterprise ArchitectureVoipUnified CommunicationsAvayaIvrCloud ComputingManaged ServicesIntegrationGenesysProfessional ServicesCti
ABOUT MATTHEW DUKES
Experienced Services Manager with a proven track record of delivering successful transformation projects. Strong program and project management professional skilled in Service Delivery, CTI, Voice over IP (VoIP), and Cloud Service offerings.
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