Matthew Hale
IT Service Manager @Hiscox
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WORK HISTORY
IT Service Manager @Hiscox
York, GB
EDUCATION
Solent University
Bachelor of Science (BSc), Psychology; Business Studies
Clarendon College
Geography and General Studies
SKILLS
ABOUT MATTHEW HALE
With over five years of experience in service management and project management, I am passionate about delivering change and improvement across multiple functions and stakeholders. I have successfully led and executed several initiatives that enhanced the performance and service quality of third-party delivery partners, distribution and customer platforms, and internal contact centres.As a Service Manager at Asda, I provide an independent and constructive view as part of the functional leadership team, maintaining governance and control within the service management framework. I also contribute to the incident management process, approve service design and transition plans, and facilitate service performance governance sessions.
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