Matt Clements
Senior Ai Business Process Specialist @Microsoft
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WORK HISTORY
Senior Ai Business Process Specialist @Microsoft
Reading, GB
As a Senior AI Business Process Specialist at Microsoft, I help Government organisations modernise services, improve operational performance, and realise measurable business value through AI‑driven transformation. Working exclusively with the public sector, I partner with senior stakeholders to re‑engineer critical processes across frontline services, citizen engagement, case management, finance, and operational delivery.I specialise in shaping strategic roadmaps that combine Microsoft’s AI innovations - including Copilot, Agent‑based automation, Dynamics 365, and low‑code platforms - to deliver tangible improvements aligned to Government KPIs such as reduced cost‑to‑serve, faster case resolution, enhanced service reliability, and improved citizen satisfaction. By aligning technology investments with clear outcome metrics, I ensure every AI or digital initiative contributes directly to service performance and public value.Through robust business case development, cross‑agency orchestration, and deep expertise in secure and compliant AI adoption, I help Government bodies accelerate modernisation while maintaining the highest standards of trust, safety, and governance. My work bridges the gap between policy ambition and digital execution - enabling public sector teams to deliver faster, more resilient, and more responsive services through scalable, AI‑enabled transformation.
ABOUT MATT CLEMENTS
I\'ve spent the last 15 years working with Public Sector organisations in the Business Applications/AI space - Transforming Business Processes for the benefit of the communities they serve. Passionate about helping UK local government organizations modernize services, improve citizen engagement, and drive operational efficiency through innovative Microsoft Business Applications and the real-world application of AI. With extensive experience in CRM, ERP, Contact Centre, and low-code solutions, I partner with public sector leaders to: Enhance citizen experiences with modern Contact Centre and self-service capabilities. Optimize operations using Microsoft Dynamics 365 and Power Platform. Enable rapid digital transformation through low-code/no-code/agentic solutions, reducing costs and delivery times. Ensure compliance and security while supporting cloud-first strategies.Working closely with stakeholders to identify pain points and tailor solutions that deliver real value and measurable impact. My goal is to empower Government with the tools they need to provide faster, smarter, and more efficient services for their communities.
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