Matt Cinnamon
Director of Solution Delivery @The Access Group
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WORK HISTORY
Director of Solution Delivery @The Access Group
City Of Bristol, GB
The Access Group is the largest, UK headquartered, business software company with over 160k customers globally and annual revenues of >£1bnLead consulting, project management, development, and operations teams delivering professional services for the Recruitment software division. Manage senior leaders directly and through matrix, with indirect reports globally (UK, Romania, Malaysia, Vietnam, Australia) servicing customers in US, EMEA & APAC. Report to the VP of Customer Success, focused on customer onboarding, professional services sales and delivery.Work closely with peers heading up CSM and Support teams to drive retention and renewals. Implement a unified operating model across multiple acquisitions of varying sizes from 10 to 50+ employees achieving high employee NPS scores as an outcome, 6 acquisitions in 3 years and counting. KPIs of Gross Revenue Retention (GRR), PS margin, Services sales, revenue, and customer NPS.Spearheaded cross-functional initiatives, driving substantial improvements in customer satisfaction through optimised service delivery, better sales operations and digital adoption.
EDUCATION
The University of Sheffield
BA(Hons), Economics
SKILLS
ABOUT MATT CINNAMON
Accomplished senior leader with 18+ years of experience in driving customer success…
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