Matthew Cadena
Operation Management & Service Tools | Workflow Optimization | Customer-Oriented Product Environment | Data Management
- Role
- Merchant Risk Lead at Affirm
- Location
- Seattle, WA, US
- LinkedIn followers
- 500 followers
About Matthew Cadena
As an Operations Specialist, I drive business value by identifying and aligning customer needs, facilitating operational workflow optimization, and building strategic partner relationships. Throughout my career, I have utilized this approach to provide exceptional stakeholder service experience. During my tenure as the Senior Partner Operations Specialist at Google, for instance, I augmented performance while minimizing partner call-outs by 25% by standardizing workflow for a newly developed, 4-member functional team. I did this by defining and establishing baseline metrics, providing in-depth team training, and securing successful audits.The other key ingredient for my success is inculcating a culture of continuous process improvement to not only meet team but also individual goals. For this purpose, I have taken courses on Python and SQL. My improved skill set has come in handy during my tenure at Google, where I reduced manual partner data processing time by 96% by expanding basic Python scripts to convert data updates into those acceptable by industry (EMA) standards. Some of my other accomplishments include- Optimized partner experience by introducing a standardized call support process- Streamlined the internal auditing process by 85% by creating a specialized auditing tool- Augmented consumer experience by ensuring on-time Google Play Movies bundle launches- Maintained a competitive edge against industry giants (iTunes and Amazon) by reducing go-live delaysIf you want to work with someone who improves operational workflow efficiency, creates consumer-oriented product environments, and leads end-to-end project delivery, I can be reached via email: m••••••••@gmail.com.
Experience
Merchant Risk Lead
Jan 2022 — Present · Seattle, WA, US
Education
San José State University
Bachelor’s Degree, Meteorology, Concentration Climate Science
2008 — 2014
Cypress College
Associate’s Degree, Liberal Arts and Sciences/Liberal Studies
2005 — 2008
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