Matthew Browning
Director of Premium Support at Plex Systems
- Role
- Director of Premium Support at Plex, By Rockwell Automation
- Location
- Los Angeles, CA, US
- LinkedIn followers
- 500 followers
About Matthew Browning
Experienced Director of Customer Support with a demonstrated history of leading Technical…
Experience
Director of Premium Support
Jul 2019 — Present · Troy, MI, US
Responsible both for Plex’s Revenue Generating Premium Support Services Offering• Product Owner for Premium Support Product - responsible for sales and revenue growth of the entire Premium Support Product suite• Grew the skillset and size of our Technical Account Management team to meet the demands of new and expanded customer relationships ensuring an excellent ROI and customer experience for our premium customers• Modernized the Premium Services Offerings to better drive the value that customers expect, making our packages better for both customers and our company• Achieved outsized growth of Premium Services Revenue with 26% revenue growth YoY while still expanding services revenue margins• Implemented a certified Platinum Support team of TSRs, driving increased satisfaction and consistency for our most important customers• Created new ways for our premium customers to have access to leadership, including a new monthly speaker series that is very well attended by our most influential customers.
Education
Schoolcraft College
Associates, Business Administration
2015 — 2017
Skills
- Microsoft Word
- Team Leadership
- Human Resources
- Budgets
- Non-Profit Volunteering
- Product Management
- Process Improvement
- Cross-Functional Team Leadership
- Analytics
- Budgeting
- Troubleshooting
- Microsoft Excel
- Time Management
- Project Management
- Enterprise Software
- Salesforce.com
- Microsoft Office
- Sales
- Call Centers
- Digital Marketing
- Software Documentation
- Analysis
- Training
- Customer Satisfaction
- Business Process Improvement
- Program Management
- Technical Staff Management
- Customer Experience
- Customer Relationship Management (Crm)
- Saas
- Technical Services
- Leadership
- Strategy
- E-Commerce
- Customer Retention
- Customer Service
- Vendor Management
- Team Building
- Management
- Non-Profit Boards
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