Matt Worden
Commercial Account Executive- Retail, Distribution & CPG - Northeast U.S. | Zendesk
- Role
- Limited Partner at 4d Capital
- Location
- Austin, TX, US
- LinkedIn followers
- 500 followers
About Matt Worden
I work with growing companies to modernize their customer support operations using Zendesk’s AI-powered customer service platform.Many organizations struggle with fragmented systems, rising ticket volumes, and support teams that can’t scale with customer demand. My role is to help them streamline operations, automate repetitive work, and give agents the tools they need to deliver faster, more consistent customer experiences.At Zendesk, I partner with operations, support, and IT leaders to design solutions that improve efficiency, unlock better reporting, and create a support experience customers actually enjoy.I’m especially interested in how AI is transforming customer service from intelligent automation to AI copilots that help agents resolve issues faster.If you’re exploring ways to modernize support or thinking about how AI can improve your customer experience strategy, feel free to reach out.
Experience
Limited Partner
Apr 2022 — Present · Austin, TX, US
Education
Indiana University of Pennsylvania
Bachelor’s Degree
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