Matt Williams

WORK HISTORY

EDUCATION

ABOUT MATT WILLIAMS

An experienced senior leader with a strong strategic mindset and a catalyst for innovative change initiatives that address today’s business challenges of attaining revenue goals, controlling expenses, satisfying customers and attracting/retaining talent while achieving business and profitability objectives. An expert communicator with excellent interpersonal skills, building strong relationships that inspires confidence and trust. Flourishing in fast paced, high pressured environments, a passionate pragmatic individual who leads from the front, inspiring others with their creative spirit, taking ideas from vision to reality. In recent years, as a senior member of customer care operations, adding value by leading on continuous improvement initiatives, solving real problems quickly with out-of-the-box thinking and supporting senior stakeholders/execs to drive positive transformational change through the customer care agenda. Core competencies include: Situational/agile leadership · SWOT/data analysis & metrics · Stakeholder management · Complex problem solver · Commercially focussed · Simplifying complexity · Project management · Continuous process improvement · Leading through change · Influencing & negotiating · Coaching and mentoring · Employee engagement · Expert communicator · Customer service excellence · Mental health/wellbeing