Matt Webb
Director - Customer Success @Appian
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WORK HISTORY
Director - Customer Success @Appian
As a Leader in Professional Services at Appian, I drive strategic account success by leveraging our cutting-edge software to solve critical business problems for my clients. My role centers on devising and executing account strategy, which includes nurturing projects from inception to launch, negotiating contracts, and overseeing regional financial performance. I focus on cultivating new business, ensuring high client adoption, and fostering growth.A key aspect is my ability to work directly with executive stakeholders throughout the project lifecycle to ensure expectations are met, and to recruit, coach, build, and mentor high-performing teams who make real, transformative change to the core of our clients\' businesses.
EDUCATION
University of Leicester
BA Hons, Economic and Social History
SKILLS
ABOUT MATT WEBB
I am an enthusiastic and delivery-focused Leader with over 18 years of experience implementing complex, large-scale projects, primarily within financial services and utilities. As a Leader in Professional Services at Appian, I drive strategic account success by leveraging our cutting-edge software to solve critical business problems for my clients. My contribution is significant at every level, from strategy to delivery, and from low-level requirement gathering to C-Suite forums. I\'m an empathetic, analytical, and confident leader who recruits, coaches, and mentors high-performing, often remote, teams. I\'m operationally astute, able to deeply understand complex business requirements, and work directly with customers to shape transformative new solutions. My expertise spans both Agile and Waterfall methodologies, and I am technical when I need to be, enjoying a detailed understanding of several current technologies and platforms to ensure successful account strategy and project adoption.
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