Matt Vrotsos

About Matt Vrotsos

Systems Management Professional As a leader in the field of IT Operations, I am…

Experience

1. Director, Technical Services

   Mercy Cedar Rapids

   Mar 2021 — Present · Cedar Rapids, IA, US

   Provide management oversight for the Information Services Engineering team and Information Services Helpdesk while maintaining day to day operation of the facilities computer network, including troubleshooting problems, building servers, installing and configuring network applications and monitoring the overall health and performance of the network and application server technology. • Responsible for the development and effective use of policies, procedures and computer technologies to create the effective application integration and secure functional use of the organization\'s Information Systems technology. • Develops and secures approval of coordinated capital and operating budgets, provides for agreed-upon goals in accordance with approved plans, and monitors administration of approved budgets. • Assesses and assures the delivery for the proper level of support and maintenance for Information Services Technologies. • Interacts with user departments in order to: a) articulate their needs, b) develop Information Services approaches to address those needs within the constraints of current hardware and software, and c) educate users in the effective use of computerized applications.• Responsible for the management of user access and data security in accordance with hospital policy and appropriate regulatory bodies. • Evaluates status of computer equipment and applications and determines the ongoing viability for the hospital and Information Services department. Assures that both systems and functions meet all required compliance and service level standards of the organization. • Assures customer service for technical service is provided at a high customer satisfaction level and on a timely basis.

Education

• Clarke University

  Bachelor of Arts Degree

  2005 — 2009

Skills

• Problem Solving
• Itil V3 Foundations Certified
• Vendor Management
• IT Service Management
• Lean Management
• Program Management
• Sql
• Team Management
• Data Analysis
• Business Process
• Project Management
• IT Management
• Microsoft Office
• Continuous Improvement
• Cross-Functional Team Leadership
• Root Cause Analysis
• Business Process Improvement
• Integration
• Value Stream Mapping
• Process Improvement
• Agile Methodologies
• Management
• Team Building
• Microsoft Excel
• Training
• Lean Transformation
• Customer Service
• Team Leadership
• Service Delivery
• Business Analysis
• Mentoring
• Leadership
• Analysis
• IT Strategy