Matt Victor
General Manager @Best Western Hotels & Resorts
Signup · Get unlimited contacts
WORK HISTORY
General Manager @Best Western Hotels & Resorts
Eugene, OR, US
Oversee the operations of 3 hotels.* Hotel Revenue Management/price setting and forecasting* Hold regular briefings and meetings with all head of departments.* Ensure full compliance to Hotel operating controls, SOP’s, policies, procedures and service standards.* Lead all key property issues including capital projects, customer service and refurbishment.* Handling complaints, and oversee the service recovery procedures.* Responsible for the preparation, presentation and subsequent achievement of the hotel\'s annual Operating Budget, Marketing & Sales Plan and Capital Budget.* Manage on-going profitability of the hotel, ensuring revenue and guest satisfaction targets are met and exceeded.* Deliver hotel budget goals and set other short and long term strategic goals for the property.* Developing improvement actions, carry out costs savings.* A strong understanding of P&L statements and the ability to react with impactful strategies* Closely monitor the hotels business reports on a daily basis and make decisions accordingly.* Helping in the procurement of operating supplies and equipment, and contracting with third-party vendors for essential equipments and services.* Overseeing and managing all departments and working closely with department heads on a daily basis.* Manage and develop the Hotel Executive team to ensure career progression and development.* Be accountable for responsibilities of department heads and take ownership of all guest complaints.* Provide effective leadership to hotel team members.* Respond to audits to ensure continual improvement is achieved.* Assisting in residential sales as and when required and development with strong sales prospects.* Responsible for safeguarding the quality of operations both (internal & external audits).* Responsible for legalization, Occupational Health & Safety Act, fire regulations and other legal requirements
EDUCATION
Central Michigan University
Criminal Justice and Corrections
University of Oregon
Bachelor of Applied Science (B.A.Sc.), Sociology
SKILLS
ABOUT MATT VICTOR
Experienced General Manager with a demonstrated history of working in the hospitality industry. Skilled in Catering, Budgeting, Food & Beverage, Sales, and Alcoholic Beverages. Strong sales professional with a Bachelor of Applied Science (B.A.Sc.) focused in Sociology from University of Oregon.
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.