Matt Turner

About Matt Turner

Executive Leader | Scaling MarTech Delivery & Operational Excellence I sit at the…

Experience

1. Vice President, Messaging Delivery & Operations

   Epsilon

   Sep 2019 — Present · Irving, TX, US

   I lead a global, multi-discipline delivery and operations organization for Epsilon’s People Cloud Messaging platform, focused on maximizing efficiency and client satisfaction through disciplined project management and process standardization. My teams encompass Project Managers, Business Systems Analysts, Solutions Architects, and Client Operations Managers.Restructured the platform\'s go-to-market and contract model to successfully align with the SaaS structure, directly addressing cost and revenue challenges.Reduced client-specific development costs by over 90%, resulting in $1M in annualized cost savings while maintaining high client satisfaction.Established a pooled resourcing model across Project Management and Analyst teams to improve resource allocation and reduce work backlogs.Championed a culture of documentation, automation, and repeatable processes to significantly reduce product time-to-market and expand team capacity without increasing headcount.

Skills

• Customer Acquisition
• Business Intelligence
• Sdlc
• Integration
• Customer Engagement
• Property & Casualty Insurance
• Problem Solving
• Consulting
• Multi-Channel Marketing
• Email Marketing
• Crisis Management
• Integrated Marketing
• Saas
• Financial Services
• Crm
• Product Management
• Customer Loyalty Management
• Loyalty Programs
• Segmentation
• Conflict Resolution
• Account Management
• Contract Negotiation
• Strategy
• Analysis
• Analytics
• Business Development
• Digital Marketing
• Leadership
• Health Insurance
• Customer Relationship Management (Crm)
• Cross-Functional Team Leadership
• Marketing Strategy
• Team Building
• Management
• Project Management
• Database Marketing
• Marketing
• Business Analysis
• Relationship Management
• Loyalty Marketing