Matt Trindade
Software Engineer & Project Manager • MSc in Computer Science & Engineering, University of Lisbon • Engineer, UFRJ
- Role
- Software Support Analyst at Innovative Systems, Inc.
- Location
- Pittsburgh, PA, US
- LinkedIn followers
- 500 followers
About Matt Trindade
Software Engineer with a master\'s degree in computer science and engineering looking to…
Experience
Software Support Analyst
Oct 2024 — Present · Pittsburgh, PA, US
Driving customer success by providing FinScan software support through Salesforce, translating client pain points into solutions that enhance user experience.• Diagnosing and resolving software bugs for both hosted and on-premise clients, improving system reliability and performance.• Developing SQL scripts to extract critical data, generate custom reports, and optimize backend processes.• Serving as the primary point of contact for a dedicated client, gaining deep system knowledge to troubleshoot issues and optimize their setup.• Managing client change orders by analyzing requirements and implementing updates via Azure batch server.• Performing monthly Azure server maintenance and communicating software upgrades to clients, ensuring smooth operations.• Onboarding and training new users, delivering product knowledge, and developing knowledge-based articles to empower both clients and internal teams.
Education
University of Lisbon
Master of Engineering - MEng
2022 — 2024
UFRJ - Federal University of Rio de Janeiro
Bachelor's degree
2014 — 2019
Rocketseat
Software Development
2022 — 2022
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