Matt Toole
Group Head of IT @Esh Group
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WORK HISTORY
Group Head of IT @Esh Group
Durham, GB
Responsible for leading the group IT function, delivering efficient IT services, and driving continual business system improvement- Providing strategic direction for IT infrastructure, Cyber Security and technology initiatives, aligning ITstrategy with business objectives- Overseeing service delivery management, ensuringhigh standards and continuous improvement- Leading and developing a team of IT professionals, managed vendor relationships, and acted as Data Protection Officer overseeing UK GDPR compliance- Driving risk management, IT security, and business continuity planning- Fostering strong relationships with internal stakeholders and external partners, championinginnovation and operational efficiency- Developed and implemented IT strategy aligned with organisational goals- Led IT infrastructure, systems, and business systems improvement programmes- Directed IT service delivery, ensuring quality and efficiency- Directed and motivated IT teams, setting goals and supporting professional development- Oversaw vendor selection, contract negotiation, and performance management- Implemented IT security protocols, continuous security hardening and managed risk, disaster recovery, and business continuity- Retaining Cyber Essential certification, and working towards ISO27001 certification- Acted as Data Protection Officer, managing GDPR compliance- Drove continuous improvement and innovation in IT processes and service delivery- Strong stakeholder management and communication skills, reporting directly to the group CEO- Proficient in Microsoft and Cloud technologies- Familiar with ITIL best practices- Demonstrated leadership, integrity, and a commitment to customer excellence and equality- Building-up the groups Workspace Services, Support & Systems, cloud engineering and Security & Network Operations using partnerships
EDUCATION
QA Ltd
PRINCE2 Practitioner , Project Management
QA Ltd.
ITIL Foundation in IT Service Management, Information Technology
QA Ltd.
PRINCE2 Foundation in Project Management, Project Management
Darlington College
CMI Level 3 Certificate in Management, Management
Awbery Management, Warwick University
Leadership and Management
Darlington College
Level 3 NVQ in Management, Management
SKILLS
ABOUT MATT TOOLE
Highly Commercially driven Senior Team Manager and Leader with strong technical and delivery background, with ‘Head Of’ experience.Highly skilled and respected Technical Project, Service and Support Professional with an experienced background in Techical, Team and Department transformations. From a strong delivery background managing a variety of successful projects including Datacentre moves and transformation, ERP implementations, Process Automation, VOIP telephony, desktop and other Infrastructure and Application based implementations and Agile Application Development and Cloud Datacentre migrations, within both private multi-national FTSE 100 company and Charitable Environments, and a track record of budget management on projects and in Business-As-Usual, as well as building Technical and People Roadmaps and Strategies. Management / Leadership Expertise Senior Team Management Building High Performing teams and people development Infrastructure and Software Development teams Delivery of Projects using Project Management methodology such as PRINCE2 and Agile. Transformation of Legacy Technology, including on-premise to Cloud Datacentre migrations. Program management Budget Management Cost-Reduction Expertise Process and Governance Development Supplier Management, both leading and working in collaboration Delivery of Application Development on Azure. Managing DevOps / CICD Managing ERP teams with vendors such as Oracle and SAP. Building and Managing Business Intelligence teams for Data Warehousing, and Integrations expertise Empowering People Product Owner experience Team and Department restructure experience, including acting as a Head of Technical delivery across multiple technical streams. IT Service Management – including creation of UK Service Desk. Technical Expertise Desktop Implementations & automation Data Centre consolidation & Cloud Virtualisation of Server Infrastructure Microsoft Server & Client Products Microsoft Office 365 migrates including OneDrive, SharePoint, Skype-for-Business and Teams. Microsoft SCCM, Store and intune. Microsoft SharePoint Workflows and Forms Telephony transformation & Implementations Citrix Client Deployments
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