Matt Thomas
Design and User Experience Team Manager @Motability Operations Ltd
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WORK HISTORY
Design and User Experience Team Manager @Motability Operations Ltd
Bristol, GB
As a Design leader across 8 diverse product teams in both Enterprise and Commerce, I help drive the strategic vision, growth, and impact of Design at every level. I enjoy a role which allows me to have hands-on leadership and high-level influence, and ensure my team has impact on building products which are great for the people that use them, and great for pushing forward business goals.I shape and implement research strategies that span from participant recruitment to delivering actionable insights, partnering with product, data, and senior leadership to guide strategic decision-making. By aligning user insights with business priorities, I ensure that the work we do in our Design team has direct links to, and influences our long-term vision and strategy, and continually drives customer satisfaction.A core part of my role is building and maintaining a collaborative and inclusive environment where Design, Product, and Engineering work hand-in-hand from discovery to delivery. Building scalable, user-centered design systems is a continuous focus, creating consistency and efficiency across products and providing a seamless experience for both internal users and customers. Accessibility is prioritised as an essential part of our process, championing best practices and guiding our design efforts to ensure inclusivity is at the heart of our work.As well as leading all recruitment efforts of Designers onto the team, their onboarding, and then their continued growth as Designers, I love to mentor and coach, and support people doing Design things across the business, who might not be in specific Design roles. By developing our team’s strengths and bridging knowledge gaps, I built a team and a high-performing Design culture where innovation, learning, and impactful design is able to be done.
ABOUT MATT THOMAS
I’ve learned that the best ideas start with listening. Really listening to what people are trying to do, where they get stuck, what matters to them. When you understand that, everything else falls into place.That’s what I love about design and product work. It\'s about building things which help people do things which make their life that little bit easier, or their day that bit better. It\'s not all about making things look good or work well (although that\'s important, too!). And when we get it right, it’s amazing what it does for the business too.Most of my time is spent helping teams make sense of problems and build things that matter. I make sure the work we do doesn’t just fix small issues but feeds into the bigger picture. I love shaping where we go next, not just what we ship next.I’m proud of the team I’ve built and the way we work together. We care deeply about getting things right for customers, and for each other. We move quickly, we learn together, and we don’t lose sight of why we’re doing it. Accessibility, inclusion, and genuine value are at the heart of it all.Good work comes from curiosity, kindness, and clarity of purpose. That’s what I try to bring into every team I’m part of.
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