Matt Sullivan
Vice President Operations @Cultural Care Au Pair
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WORK HISTORY
Vice President Operations @Cultural Care Au Pair
Boston, MA, US
Manage multiple operation departments, including Sales, Placement, and Training School to ensure our customers are provided industry leading preparation for their cultural exchange and we are exceeding the program regulations set forth by the Department of State.• Develop high performing teams and identify key staff for career advancement through presence, communication and feedback. • Provide operational leadership to navigate our business teams through the successful launch of a digital transformation by working to translate complex challenges into actionable solutions between the business and tech teams. • Optimize our business operations strategy during the transition from use of an antiquated legacy system to a modern CRM tool with customer apps.
EDUCATION
Boston University
Bachelor's Degree
Westlake High School
High School Diploma
SKILLS
ABOUT MATT SULLIVAN
Competition Individualization Relator Deliberative StrategicSUMMARY: Determined and innovative professional with proven experience in staff management, policy analysis and project implementation. Develop and manage high performing operation and customer service teams. Results in implementing logistical procedures, maintaining ethical organization and industry standards, and program operation leadership.
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