Matt Sternat
Director at The Hartford
- Role
- Director at The Hartford
- Location
- Hartford, CT, US
- LinkedIn followers
- 500 followers
About Matt Sternat
A research and strategy professional with a strong track record of providing business…
Experience
Director
Mar 2020 — Present · Hartford, CT, US
Currently leading the Enterprise Customer Experience team, which includes the transactional VOC platform and the annual relationship CX measurement program.(20••••21) Supported Personal Lines with customer and market insights, investigating and implementing leading edge market research techniques, and directing internal research operations for the Customer Research team.(20••••24) Additionally lead annual NPS/CX feedback team to understand performance and key drivers of loyalty across all business lines policyholders and distribution partners.
Education
Boston College
Bachelor of Science (B.S.), Marketing
1986 — 1990
University of Connecticut School of Business
MBA, Marketing
1996 — 1998
Skills
- Competitive Analysis
- Research
- Market Research
- Strategy
- Analysis
- Reinsurance
- Management
- Business Intelligence
- Analytics
- Business Strategy
- Managing General Agents
- Marketing Research
- Data Analysis
- Strategic Planning
- Segmentation
- Property & Casualty Insurance
- Marketing
- Leadership
- Marketing Strategy
- Qualitative Research
- Insurance
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