Matt Sanders
Senior Director, Quality and Customer Experience @SE Advisory Services
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WORK HISTORY
Senior Director, Quality and Customer Experience @SE Advisory Services
In my role as Senior Director of Quality & Customer Experience, I contribute to the enhancement of service offerings within the Sustainability Business. I oversee the Offer Lifecycle Management (OLM) Program, focusing on aligning our service catalogue with business objectives and improving client satisfaction. My work involves refining existing services and introducing new, connected solutions.Collaborating with the Commercial Operations & Global Practice teams, I aim to improve commercial processes and integrate new services effectively. By analysing data and insights, I support the development of management processes that respond to client needs and support a culture of innovation within our teams. My efforts are directed towards ensuring our services are valuable and competitive in the marketplace.
EDUCATION
The University of Manchester
BSc (Hons), Biology
SKILLS
ABOUT MATT SANDERS
Senior leader with a wealth of expertise and a proven track record in commercial strategy, consultancy, and analytics within the energy and sustainability sector. My extensive experience with European energy markets informs my approach to enhancing service offerings and customer experiences.With a strong foundation in analytical and problem-solving skills honed in leading energy supply and consultancy businesses, I am adept at making strategic decisions that drive quality and customer satisfaction. My leadership is characterised by effective stakeholder engagement, clear communication, and a commitment to commercial excellence. I am a team-oriented professional, self-motivated and dedicated to continuous improvement in the pursuit of excellence in service delivery and client engagement.
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