Matt Romano
Executive Director, Service Policy Assurance and Customer Security Assurance (CSA) at Comcast | Veteran
- Role
- Executive Director, Service Policy Assurance & Customer Security Assurance at Comcast
- Location
- Philadelphia, PA, US
- LinkedIn followers
- 500 followers
About Matt Romano
Transformational Cybersecurity & Customer Operations Executive with 10+ years of experience protecting digital ecosystems, scaling global support functions, and driving enterprise resilience. As Executive Director at Comcast, I lead cross-functional teams at the intersection of cyber fraud prevention, customer trust, and operational excellence—safeguarding over 30 million consumers from evolving threats.I’ve architected enterprise-wide fraud mitigation strategies, reduced voice fraud by 98%, and delivered over $17M in cost savings through automation, AI-driven support models, and process optimization. My leadership spans 24x7 global support operations, complex incident response, and full-stack platform administration (including Zendesk), all while maintaining CSAT scores above 90% YoY.Grounded in military discipline and honored with a Bronze Star Medal, I bring a mission-first mindset to every challenge—mentoring high-performing teams, forging public-private partnerships, and aligning security initiatives with business outcomes. I’m passionate about disrupting cybercrime, empowering customers, and building trust at scale in a threat-rich digital world.
Experience
Executive Director, Service Policy Assurance & Customer Security Assurance
Dec 2022 — Present
Education
The Wharton School
Executive Education, Business Analytics: From Data to Insights
2018 — 2018
MIT Sloan School of Management
Executive Education, Artificial Intelligence: Implications of Business Strategy
2019 — 2019
Georgia Institute of Technology
Master of Science - MS, Cybersceurity
La Salle University
Bachelor of Science (B.S.), Integrated Science Business and Technol
2001 — 2005
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