Matt Riccio
Enterprise Customer Success Manager at Motus
- Role
- Customer Success Manager at Motus
- Location
- Seattle, WA, US
- LinkedIn followers
- 500 followers
About Matt Riccio
Customer-centric SaaS Customer Success Manager with extensive background in customer operations, sales, market analysis, customer relations, community management, and account discovery. Deep understanding of customer’s needs for successful execution and results. Customer Success management experience including engagement, expansion, annual planning, and budgets.
Experience
Customer Success Manager
Apr 2022 — Present
Exceeded 2024 retention goals, achieving 132% retention attainment- Achieved retention goal targets throughout CSM role, with 100% attainment in 2023 and 109% in 2022- Recently secured two account expansions with EAM totaling over $1M and $250K in ARR respectively- Awarded 2024 Customer Success Manager of the Year - Awarded 2024 Peak Performers Circle- Scored 100% in 2024 and 98% in 2023 with Customer Satisfaction surveys- DEIB Committee member, Gainsight SME, and mentor to two CSM’s
Education
Santa Monica College
Associate of Arts and Sciences (AAS)
California State University, Long Beach
Bachelor's degree
Skills
- Microsoft Word
- Management
- Powerpoint
- Microsoft Excel
- Social Media
- Leadership
- Time Management
- Microsoft Office
- Event Planning
- Research
- Customer Service
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