Matt Nevill
- Role
- Director of Digital Transformation & Strategy Customer Journey at Agilent Technologies
- Location
- Houston, TX, US
- LinkedIn followers
- 500 followers
Experience
Director of Digital Transformation & Strategy Customer Journey
Jan 2023 — Present
Work on a team of Directors to create Agilent\'s digital strategy. Capture and analyze Voice of Customer (VoC) for key digital customer journeys. Incorporate customer feedback into design and release processes. Connect the Customer Experience (CX) and Employee Experience (EX) together to provide insights that drive improvements to digital programs and offerings. Partner with digital program owners, UI/UX, and Operations for strategy execution.
Skills
- Sip
- Wan
- Sales Engineering
- Qos
- Ipsec
- Ccna
- Adtran
- Vlan
- Vpn
- Routing
- Voice Over Ip (Voip)
- Cisco Ios
- Switching
- T1
- Troubleshooting
- Wireshark
- Computer Network Operations
- Isdn
- Network Design
- Sip Trunking
- Frame Relay
- Wifi
- Networking
- Routers
- Fiber Optics
- Wireless Networking
- Bgp
- Tcp/Ip
- Network Engineering
- Unified Communications
- Switches
- Firewalls
- Lan Switching
- Metro Ethernet
- Voip
- Dsl
- Routing Protocols
- Mpls
- Telephony
- Network Architecture
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