Matt Nesmith

About Matt Nesmith

Results driven account management and implementation specialist with a focus on process improvement. Skilled in managing multiple clients and projects simultaneously while ensuring both the goals of the customer and company are achieved. Excellent communication skills that allow me to work with stakeholders at all levels. 18+ years Project Management experience utilizing industry set best practices10+ years Customer Success Management supporting customer/company priorities3+ years Management of Technical Support/System Operations20+ years Implementation/Support of healthcare centric IT systemsAbility to manage multiple complex projects in a decentralized environmentExcellent problem solving, decision making and interpersonal skillsAcutely tuned to customer needs in the timely delivery and support of a quality product

Experience

1. Sr Customer Success Manager

   Commure

   Apr 2013 — Present

   Owning the client-Commure relationship post go-live, I am the primary contact with senior leadership ensuring client satisfaction and serve as the client advocate internally at Commure.Review monthly performance/KPI reports as part of ongoing discussion with client leadership to drive adoption and optimize implementation of Commure’s servicesDevelop and negotiate new and renewal contracts with clientsSupport national sales team with prospects and existing client sales initiatives

Education

• Medical Center of Columbus School of Radiology

  Associate, Radiologic Technology

  1994 — 1996

• Medical College of Georgia

  Associates, Nuclear Medicine

  1996 — 1997