Matt Muir
Director of Operations @Nanaimo Smiles
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WORK HISTORY
Director of Operations @Nanaimo Smiles
Operational leader responsible for overseeing day-to-day and strategic operations across two dental practices. Partner closely with clinical leadership to align people, processes, and patient experience while supporting sustainable growth.Responsibilities include: • Leading operations across clinical, administrative, and support teams • Aligning clinical execution with operational priorities • Oversight of scheduling, patient flow, and treatment coordination • Recruitment, onboarding, coaching, and performance management • Standardizing workflows and best practices across locations • Managing patient experience escalations and service recovery • Driving process improvement, systems optimization, and change initiativesHospitality-rooted leadership approach focused on clarity, accountability, and team engagement in a fast-paced clinical environment.
EDUCATION
Malaspina University-College
Hospitality Managment
SKILLS
ABOUT MATT MUIR
I believe every operation should be seamless and every guest experience unforgettable, enhancing the organization\'s reputation. This philosophy has guided me throughout my extensive career in hospitality and operations management. With over a decade of experience, I have developed skills in guest service, team development, productivity management, problem-solving, and clear communication across all organizational levels. My journey has taken me from managing large-scale food and beverage operations to overseeing multi-location business operations, enriching my ability to lead, innovate, and drive success. In my most recent role as Manager of Operations at The Hot Tub People in Peterborough, I managed all operations across four locations, including a sq. foot warehouse and showroom, and various off-site departments. My responsibilities included logistics, inventory control, fleet management, and policy and health & safety initiatives. Leading a team of 28 employees, I streamlined recruitment, performance management, and scheduling processes, ensuring operational efficiency and excellence. Previously, as Director of Outlets at the Chelsea Hotel in Toronto, Canada’s largest hotel, I managed three multi-themed outlets and a 500-seat seasonal patio with an annual F&B budget of $13.8 million. I led a team of over 100 unionized hourly team members, significantly improving productivity and reducing labor costs through strategic restructuring and innovative marketing plans. My extensive experience managing unionized teams allowed me to foster a collaborative environment and navigate complex labor relations effectively. My earlier roles at Chelsea Hotel and Fairmont Hotels & Resorts involved various management positions, where I played key roles in rebranding efforts, large-scale renovations, and the implementation of new dining concepts. I have also ensured the smooth operation of high-profile events, developed future leaders, and maintained high standards of guest service. I hold certifications in Health & Safety, Forklift Operation, and various professional development programs. My academic background in Hospitality Management from Vancouver Island University has provided a strong foundation for my professional endeavors. Passionate about driving operational excellence and creating memorable guest experiences, I am dedicated to going the extra mile and thrive in dynamic environments. I look forward to connecting with professionals committed to excellence and innovation in the hospitality and operations sectors.
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