Matt McBroom
Enterprise Customer Success Manager @ Workiva | Driving Renewals, Growth & Strategic Partnerships
- Role
- Enterprise Customer Success Manager at Workiva
- Location
- New York, NY, US
- LinkedIn followers
- 500 followers
About Matt McBroom
Enterprise Customer Success leader with 10+ years of experience helping Fortune 500 and high-growth SaaS customers realize measurable value through strong partnerships, data-driven renewals, and strategic expansion.At Workiva, I manage enterprise portfolios across finance, sustainability, and regulatory reporting, driving retention, adoption, and new revenue opportunities. My approach blends proactive engagement, commercial ownership, and technical fluency to deliver consistent results- from multimillion-dollar CSQR pipeline growth to improved NRR and customer satisfaction.I’m passionate about building trusted relationships, aligning solutions to business outcomes, and enabling teams to simplify complex work through collaboration, innovation, and transparency.
Experience
Enterprise Customer Success Manager
Jan 2022 — Present · New York, NY, US
Serve as a strategic advisor to senior managers, directors, and executives, partnering with enterprise customers to define long-term strategy and drive measurable business outcomes using Workiva solutions-Own the end-to-end customer strategy, aligning cross-functional internal teams to deliver value, influence executive decision-making, and secure buy-in across complex stakeholder groups-Drive growth and expansion by identifying new use cases, connecting solutions to clear ROI narratives, and proactively managing risk through predictive insights. Lead high-impact, consultative discussions, solve complex, cross-functional challenges, and mentor junior team members on strategic thinking and executive engagement.
Education
University of Iowa
Bachelor's degree, History
2006 — 2010
Skills
- Selling
- Trade Shows
- Salesforce.com
- Print Management
- Customer Service
- Marketing Communications
- Email Marketing
- Social Networking
- Social Media Marketing
- Sales
- Management
- Cold Calling
- Marketing
- B2b
- Packaging
- Direct Marketing
- Direct Mail
- Direct Sales
- Leadership
- Advertising
- Social Media
- Procurement
- New Business Development
- Sales Management
- Lead Generation
- Account Management
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