Matt Marriott

WORK HISTORY

ABOUT MATT MARRIOTT

17 years of operations management, people development and customer service experience.read on.Delivering performance outcomes whilst creating an environment where you can bring the very best out of your people is key to operational management. Keeping people motivated to deliver the very best customer service.In addition to the 17 years’ experience I have in operations management in a customer service environment, I am highly skilled at coaching and developing people.From a business perspective, my ability to solve problems quickly, effectively and collaboratively mean that I am able to deliver performance outcomes in even the hardest of situations. I have led teams in inhouse and outsource environments. I have lead department leads, performance leads, duty managers, business analysts, operational excellence experts, business incident teams as well as operational M.I teams. I have leads teams with direct reports as high as 200 FTE and indirectly areas that span 900 FTE. A listing of more core competencies includes; 15 years of leadership experience managing teams in house, remote, outsourced and matrix, all of whom have been accountable for delivering customer service. 6 years of senior experience of managing customer contact teams across business and debt. 15 years of coaching and development experience, leading and creating business wide talent programmes, seminars, webinars and getting the best out of everyone. Business Continuity lead and have first-hand experience in dealing with business-critical management for thousands of employees. Proven track record of delivering results through leadership, performance management, operational excellence and agile. Delivered large scale change including new customer contact platforms Strong communication skills at all levels – from delivering business recommendations or reviews to senior board members, as well as delivering local updates to customer service teams, I can adapt my communication to the audience. Stakeholder Management and Networking – effective and fast at building up relationships.I am available to discuss new opportunities in the East Midlands area or virtual (remote). Please contact me to discuss more.