Matt L.
Technical Support Specialist at Bosch USA
- Role
- Technical Support Specialist at Bosch USA
- Location
- Fort Lauderdale, FL, US
- LinkedIn followers
- 500 followers
About Matt L.
Experienced Customer Service Supervisor/Technical Support Specialist with a demonstrated…
Experience
Technical Support Specialist
Apr 2025 — Present · Fort Lauderdale, FL, US
Respond to service requests, incidents, and reported issues within the set SLAs.• Field incoming requests made to the Service Desk via phone queue, e-mail, and ITSM ticketing system to ensure courteous, timely, and efficient resolution for the customer.• Resolve routine problems and escalate non-routine problems to the next tier level.• Work independently on resolving incidents and escalating complaints to upper management. • Collaborate with team members to resolve issues where appropriate and contribute to a friendly, helpful environment.• Performs other related duties as assigned.
Education
Broward College
Associate of Arts (AA), Advertising
2006 — 2008
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