Matt Lee
Chief Delivery Officer @Amdaris
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WORK HISTORY
Chief Delivery Officer @Amdaris
Bristol, GB
Accountable for the overall success of Amdaris Delivery engagements, spanning Consulting, agile software development, and application support.Oversees a diverse portfolio encompassing 50 clients, including notable names such as Robert Walters, Pearson and Knight Frank. Leads Delivery teams across strategic locations in Moldova, Romania, Ukraine, Bulgaria, UAE and the UK.• Strategy: Established a clear vision and strategy for delivering excellence through a period of 94% growth• Organisation design: Pioneered a scalable Target Operating Model, crucial in delivering 10x annual revenue growth over a 3 year period. Created multiple new departments and capabilities• Customer satisfaction: Elevated customer satisfaction driving NPS results from under 30 to consistently over 85 and CSAT results of 96%• Business development: Pioneered the development of pre-sales collateral, capabilities, and processes• Process improvement: Established the Amdaris Way ensuring a uniform standard of excellence• People development: Instituted a framework for career development and progression. Established Guilds to bolster learning and development
EDUCATION
University of Bath
Bachelor of Science (BSc), Mathematics
SKILLS
ABOUT MATT LEE
Chief Delivery Officer leading the Delivery organisation of a hyper-growth professional services and outsourcing business, from the point of PE-investment through a trade sale in August 2023. Specialising in building highly performing teams to deliver exceptional results for global clients with teams of 750+ people across multiple locations. Transformation and growth focused working closely with delivery and sales teams to find creative solutions that drive new business whilst maximising customer satisfaction, quality, revenue and margins resulting in 10x annual revenue growth over a 3-year period with an associated improvement in NPS from 30 to 85. Showcases significant expertise across diverse business sectors and a client portfolio of 100+ clients.A consistent and proven track record of• Leading businesses to 94% p.a. growth by building scalable teams and proactively supporting sales • Delivering outstanding results evidenced by meeting and exceeding business targets: 85+ NPS, £1m+ of restructure savings• Creating a clear vision and strategy to achieve exceptional growth including doubling number of clients over a 30 month period• Effecting successful and lasting change evidenced through the introduction of Amdaris Way best practice and Civica Digital Managed Services processes
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