Matt L.
Technical Success Manager Experian
- Role
- Technical Success Manager at Experian
- Location
- Hanover, PA, US
- LinkedIn followers
- 500 followers
About Matt L.
With two decades of IT experience, I am a skilled communicator and collaborator dedicated to fostering strong relationships with internal and external stakeholders. My commitment to excellence and ability to navigate complex challenges allows me to be a valuable contributor and asset.
Experience
Technical Success Manager
Jan 2025 — Present
Keep clients and teams informed on critical incidents, ensuring timely updates and resolutions.Own and coordinate service issues and production changes, driving effective solutions.Analyze case trends to identify improvement opportunities and provide strategic recommendations.Collaborate across teams to refine processes and enhance customer experiences.Provide feedback to product development to improve products and address recurring service issues.Ensure comprehensive documentation, meet SLAs, and push for timely resolutions.Oversee monitoring at platform and client-specific solution levels to swiftly resolve issues.Participate in operational calls and status updates to foster alignment among stakeholders.Propose new services to meet evolving client needs and business goals.Serve as the technology representative in key product, platform, and technical discussions.
Education
Western Governors University
B.S Cloud Computing
2022 — 2025
Microsoft IT Academy
Network and System Administration
2006 — 2007
Franklin Sr. High School
Diploma
1998 — 2001
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