Matt Kundrat
IT leader with a passion for enhancing operational efficiency and improving customer experience
- Role
- Director, IT User Experience at Omnicell
- Location
- Pittsburgh, PA, US
- LinkedIn followers
- 500 followers
About Matt Kundrat
Director of Incident Management at AEO responsible for technology incident management, digital production support, data center operations, store support and corporate help desk.
Experience
Director, IT User Experience
May 2023 — Present · Cranberry Township, PA, US
Director of a multinational team of Support Engineers in Europe, Canada, India, and the USA. Responsible for the overall strategy for End Point Management and Deployment. Responsible for the Implementation of a managed service for Service Desk and Infrastructure Production Support.Managing Director of Systems Engineering responsible for End Point software and image management.Managing Director responsible for the implementation of ServiceNow for Service Management under the ITIL framework.
Education
PennWest Clarion
BA, MIS
1998 — 2003
Skills
- Real Estate
- Access Control
- Ecommerce
- Qtp
- Production Support
- Customer Retention
- Treasury Management
- Customer Service
- Jira
- Mobile Applications
- Requirements Gathering
- Mobile Testing
- Web Applications
- Banking
- Customer Relations
- Tech Tool Implementation
- Management
- Business Analysis
- Gomez
- Product Management
- Test Automation
- Project Management
- Sql
- Quality Center
- System Monitoring
- Defect Tracking
- Tealeaf
- Requirements Analysis
- Analytics
- Vbscript
- E-Commerce
- Regression Testing
- Splunk
- Opinionlab
- Testing
- New Business Development
- Quality Assurance
- Big Data
- Team Leadership
- Root Cause Analysis
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