Matt Kriess
Field Operations Manager at Cox Communications
- Role
- Field Operations Manager (Field Experience) at Cox Communications
- Location
- Peoria, AZ, US
- LinkedIn followers
- 500 followers
About Matt Kriess
Servant leader with over 19+ years of leadership experience across multiple departments within telecommunications. Over 20 years of diverse customer service, technical, and operations experience. Strengths include customer service, project management, building cross functional relationships, written and verbal communications, strategic thinking, process improvement, analytical skills, leading through change, positive thinking, and effective collaborator.
Experience
Field Operations Manager (Field Experience)
Nov 2022 — Present
Education
University of Phoenix
Bachelor of Science - BS
Arizona State University West
Business Management
2002 — 2003
Skills
- Call Center
- Customer Experience
- Vod
- Leadership
- Team Leadership
- System Operations
- Social Media
- Escalation
- Customer Retention
- Vendor Management
- Customer Service
- Cross Functional Relationship Building
- Process Improvement
- Telecommunications
- Operations Management
- Call Centers
- Cross-Functional Team Leadership
- Troubleshooting
- Broadband
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