Matt Junk
Highly Dedicated & Results-driven Customer Success Manager
- Role
- Enterprise Customer Success Manager at Dozuki
- Location
- Bellevue, IA, US
- LinkedIn followers
- 500 followers
About Matt Junk
As a compassionate, goal-focused, and hardworking professional with hands-on experience…
Experience
Enterprise Customer Success Manager
Nov 2019 — Present
As an Enterprise Customer Success Manager at Dozuki, I lead the onboarding, implementation planning, and long-term success of high-value customer accounts. I drive adoption and expansion by conducting strategic business reviews, collaborating cross-functionally, and ensuring alignment with customer goals.Key Contributions:Retained 96% of my customer portfolio (58 enterprise accounts) through proactive relationship management and strategic guidance.Successfully managed a $3.5M+ ARR book of business with consistent year-over-year growth.Designed and launched Dozuki’s internal new hire onboarding curriculum to accelerate ramp-up and improve team effectiveness.Led quarterly business reviews and executive alignment sessions to identify opportunities, resolve challenges, and maximize ROI.
Education
Upper Iowa University
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
2013 — 2015
Northeast Iowa Community College
Associate of Arts (A.A.), Business Administration and Management, General
2011 — 2013
Skills
- Marketing
- Customer Service
- Kaizen
- Lean Six Sigma
- Microsoft Office
- Data Entry
- Social Media
- Microsoft Word
- Team Leadership
- Multi Tasking
- Standard Work
- Microsoft Excel
- Powerpoint
- Continuous Process Improvement
- Lean Manufacturing
- 5s
- Human Resources
- Problem Solving
- Claims Management
- Team Building
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