Matt Inman

Vice President, Customer Experience Development

Role: Vice President, Customer Experience Development at Ferguson
Location: Milwaukee, WI, US
LinkedIn followers: 500 followers

About Matt Inman

I am passionate about using my experience in developing and running a CX function, and expertise with marketing research, to help organizations develop customer experience roadmaps for their organizations which go beyond reporting results but actually drive improvements within the organization and promote better customer experiences.

Experience

Vice President, Customer Experience Development
Ferguson
Aug 2022 — Present

Education

Luther College
Bachelor of Arts (B.A.), Spanish and Political Science
1988 — 1992
Wisconsin School of Business
Master of Science (MS), Marketing/Marketing Research
1995 — 1997

Skills

Data Analysis
Segmentation
Primary Research
Customer Insight
Analytics
Insurance
Market Research
Health Insurance
Project Planning
Advertising
Management
Qualitative Research
Competitive Analysis
Customer Experience
Strategic Planning
Brand Loyalty
Homeowners
Sas
Market Analysis
Focus Groups
Property & Casualty Insurance
Strategy
Consumer Behaviour
Analytical Skills
Consumer Behavior
Marketing
Database Marketing
Product Development
Analysis
Vendor Management
Call Centers
Program Management
Customer Satisfaction
Customer Experience Management
Leadership
Cross-Functional Team Leadership
Competitive Intelligence
Marketing Strategy
Spss
Customer Retention

Contact information

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Current company

Razorpay

4K employees · Bangalore, Karnataka, India

Power your finance, grow your business. Razorpay is India’s first full-stack financial solutions company. We are on a mission to enhance the payment experience of over 300 million end consumers. And in doing so, we aim to enable Indian businesses - big and small - accept payments digitally with minimal effort and maximum ease. Razorpay has grown from being a payment gateway provider to a solutions-driven organization boasting of an extensive products suite to accept and disburse payments as well as raise capital and park money. In a nutshell, we fit into every nook and corner where your business touches money. #OutgrowOrdinary We identify ourselves as disruptors in the digital payments space and our vision is to power the financial ecosystem for other disruptors. Like attracts like and Razorpay actively looks to partner with established companies and startups that have either broken the glass ceiling in their industry or are set to. The Razorpay Product Suite today comprises verticals, along with Payment Gateway, like Payment Links, Payment Pages, Subscriptions, Smart Collect, Route, Razorpay Capital, RazorpayX, Payroll and Thirdwatch. Razorpay was started in 2014 by two IIT Roorkee alumni, Harshil Mathur and Shashank Kumar. Just a short few years later, Razorpay has evolved into a 800-odd strong organization with some of the best talents in the country helping some of the best companies manage their money movement seamlessly. Certified cool We are a bunch of spirited, ambitious and fun folks. And no, we’re not saying this ourselves--leading institutions have recognized Razorpay for the high trust and high-performance culture that we maintain. Our strength lies in the people we are and we go to great lengths to nurture a family of coders, designers, sellers, marketers, analysts, writers, runners, photographers, gamers, tinkerers, and above all, people who are dreamers and doers at the same time. Be a part of our exciting journey.

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