Matt Houlemard
Product Manager, Analytics | Customer Insight | Retention Strategy | AI-Enabled Knowledge Systems
- Role
- Product Manager at Recharge
- Location
- Portland, OR, US
- LinkedIn followers
- 500 followers
About Matt Houlemard
I focus on solving the highest-leverage problems.Over the past 6+ years at Recharge, I’ve worked across partnerships, customer success, and senior customer experience roles within the Shopify ecosystem. My work sits at the intersection of revenue, retention, and organizational alignment.I’m most effective when diagnosing structural issues that limit growth, whether that’s churn mechanics, incentive misalignment, unclear strategy, or operational bottlenecks. I’m particularly engaged when refining the thinking that drives systems and execution to improve the customer experience.My strengths include:• Subscription retention and revenue strategy• Cross-functional alignment between Customer, Product, and Operations• Identifying the constraint that matters most• Designing AI-enabled knowledge systems that sharpen decision-makingMy work ultimately aims to create clearer strategy, stronger retention, and more durable revenue growth.
Experience
Product Manager
Apr 2026 — Present · Portland, OR, US
Transitioned into the Product organization to help shape the future of Recharge Analytics• Partnering cross-functionally to understand product strategy, customer needs, and analytics opportunities across the platform• Bringing a background in customer experience, retention strategy, and signal synthesis to inform product thinking and prioritization
Skills
- Social Networking
- Social Media Measurement
- Social Media Marketing
- Asset Management
- Indesign
- Start-Ups
- Customer Support
- Commercial Product Photography
- Sales
- Customer Retention
- Digital Photography
- Customer Acquisition
- Studio Lighting
- Photoshop
- Social Media Advertising
- E-Commerce Optimization
- Workflow Management
- Social Media Communications
- Image Manipulation
- Managing Workflow
- Estimates
- Social Media Consulting
- Portrait Photography
- Customer Relationship Management (Crm)
- Social Media Specialist
- Graphic Design
- Retouching
- Invoicing
- Community Management
- Fashion
- Software as a Service (Saas)
- Customer Success
- Photo Shoot Production
- Manual Labor
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