Matt Hoss

About Matt Hoss

With over a decade of experience in customer success and digital transformation, I currently lead a dynamic team at Microsoft as Manager, Customer Success Account Management. My mission is to empower organizations to embrace cloud solutions by fostering collaboration and delivering data-driven strategies. Passionate about advancing innovation, I align with Microsoft\'s culture of driving change and helping clients achieve excellence in their digital journeys. At Microsoft, I have enhanced customer experiences by implementing strategies to boost adoption across Modern Workplace and Azure solutions. By fostering cross-functional collaboration and advocating for operational improvements, I’ve supported the success of both clients and internal teams. Through combining technical expertise with stakeholder management, I continue to drive impactful outcomes for enterprise clients.

Experience

1. Manager, Customer Success Account Management

   Microsoft

   Nov 2021 — Present · Fargo, ND, US

   Led a high-performing team of Customer Success Account Managers, enhancing cloud adoption and customer engagement for strategic accounts. • Developed and implemented data-driven strategies that improved customer experiences and increased solution adoption in Modern Workplace and Azure portfolios. • Fostered cross-functional collaboration with sales, engineering, and support teams, driving operational improvements and advocating for organizational change.

Education

• Minnesota Community and Technical College

  AS, Microcomputer and Network Technology

  2001 — 2003

• University of Mary

  BS, Business Management

  2010 — 2014

Skills

• Process Improvement
• Technical Support
• Business Analysis
• Microsoft Exchange
• Business Process Improvement
• Active Directory
• Windows Server
• Itil
• Software Documentation
• Sdlc
• Disaster Recovery
• Management
• Operating Systems
• System Administration
• Internet Information Services (Iis)
• Sharepoint
• Iis