Matt Hay
User Experience Research | UX Design Leader
- Role
- Executive Director, Ux Research-private Bank at JPMorganChase
- Location
- Mundelein, IL, US
- LinkedIn followers
- 500 followers
About Matt Hay
With over 10 years of experience in the UX field, I am a passionate and driven leader who…
Experience
Executive Director, Ux Research-private Bank
Apr 2022 — Present
Created a new cross-product UX Research team for the Private Bank org • Leader of a user journey research team focused on end-to-end user journeys and the Service Design of the experience across all users• Partnered with Product and Design leaders to prioritize, plan, and lead the execution of research from Discovery to Evaluative stages
Education
Northern Illinois University
B.S., Psychology
2006 — 2008
California State University, Northridge
M.A., Human Factors
2008 — 2010
Skills
- Human Computer Interaction
- Cognitive Psychology
- Quantitative Research
- Task Analysis
- Information Architecture
- Microsoft Office
- Data Analysis
- Human Factors
- User Experience
- User-Centered Design
- Prototype
- Heuristic Evaluation
- Research Design
- Product Development
- Analysis
- Usability Testing
- User Experience Design
- Usability
- Problem Solving
- Quality Assurance
- Statistics
- Research
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