Matt Hartley

About Matt Hartley

I’ve spent over a decade leading and scaling Trust & Safety operations in high-growth developer ecosystems. At GitHub, I was a founding member of the Trust & Safety team and later served in senior-level manager and policy operations roles. I helped build the function from early formation through Microsoft’s acquisition, partnering with Legal to shape site policy, hiring and mentoring team members, building enforcement guidelines, improving internal admin tooling, and collaborating with engineering to strengthen user safety systems.At Vercel, I build scalable safety systems that strengthen compliance, improve resolution speed, and reduce the need for additional headcount.My work has included:• Sustaining DMCA Safe Harbor compliance• Designing scalable trademark and abuse enforcement systems• Preserving 100% uptime for reported sites through technical enforcement innovation• Improving resolution speed 35%+ while strengthening SLA visibility• Enabling 90% case delegation through workflow design and contractor enablement• Introducing AI-assisted evaluation systems for infringement reviewMy work sits at the intersection of compliance, platform integrity, and customer trust — building safety architecture that scales responsibly without slowing growth, shaped by steady judgment and clear, principled decision-making.

Experience

1. Staff Policy Operations Lead, Trust & Safety

   Vercel

   Nov 2025 — Present

Education

• Criswell College

  Bachelor of Arts - BA, Religion/Religious Studies

• Criswell College

  Bachelor of Arts (B.A.), Bible/Biblical Studies

  1999 — 2005

• The Iron Yard Academy- Greenville, SC

  Front-End Engineering

  2014 — 2014

Skills

• Css3
• Public Speaking
• Teaching
• Javascript
• Html 5
• Css
• Leadership
• Theology
• Front-End
• Pastoral Care
• Writing
• Team Management
• Jquery
• Food & Beverage
• Customer Service
• Backbone.js