Matt Hale

Cloud Services Customer Success Manager @Cigital, Inc A Part Of Synopsys

Bloomington, IN, US

Establish and nurture a trusted business advisor and tactical management relationship with a set of named clientsCollaborate with Cigital account managers and assessment center management to build assessment forecasts and resourcing needsDirect technical resource priorities to satisfy client commitments and SLAsProvide project scoping, planning, scheduling, and direction for client assessmentsDevelop and communicate broad client metrics as well as status of all ongoing assessment activities both internally and with the clientCoordinate and assign assessment resources for effective and timely deliveryAssist project personnel in resolving problems and coordinating technical advice from Subject Matter ExpertsEnsure high-quality delivery while adhering to project scope, objectives, and margin requirements

Indiana University

Bachelor of Science