Matt H.

About Matt H.

I am a visionary, people-oriented Trust & Safety professional with over 8 years experience in multiple roles building GitHub\'s Trust & Safety team from the ground up and ensuring the continued success of the team and its people. Throughout my career I have hired, mentored, managed performance, and built a reputation as an authentic, kind, and empathetic leader. At GitHub, I\'ve initiated organizational changes and worked with executive leadership to see them through to completion in order to better position the T&S team to maintain the trust of over 100 million developers worldwide. I\'ve developed a quality assurance program with a focus on how we, as leaders, can improve our support of the team, and have gone above and beyond to mentor individual team members. I\'ve driven collaboration with Legal and Policy to create and improve T&S policies and processes. I\'ve partnered with teams in Security, Support, and Public Relations to coordinate responses to critical incidents, to ensure parity with company values, and to drive successful cross-functional outcomes. I thrive in fast-paced, quickly changing environments where ambiguity is the norm and there is a need for flexibility, adaptability, and decisive leadership. I\'m looking for an opportunity to serve a new team in a senior level role, or higher, leading them to excel in areas of trust and safety, content moderation, content policy, intellectual property, compliance, risk, support, operations, etc. Upon departing GitHub, team members across the company had the following to say:\"Just the other week I was commenting that I was happy to see your contribution.because Matt\'s handling of a situation is going to be the best of the best.\"\"You taught me how to see the big picture.helped me understand that our greatest asset isn\'t a process, workflow, or tool but rather our experience, discernment, and ability to make an empathetic decision when the time is right.\"\".having you on the team has been a constant reminder of what it means to really care for the people we support.\"\"Your indelible mark on not just Trust & Safety, but GitHub, can\'t be denied.\"\"You embody the heart and soul of this team, and of being a Hubber.\"\"Every interaction I\'ve had with you.has been nothing less than stellar. You embody all the principles and values of what I believe makes a great Hubber.\"\"You\'ve been a real constant here at GitHub, and as everyone else has said - the real deal Hubber.\"\"It\'s hard to imagine GitHub without you. Wherever you end up will be so fortunate to have your skill, passion, and care.\"

Experience

1. Senior Policy and Operations Manager, Trust & Safety

   GitHub

   Sep 2018 — Present

   Reputation for compassion and excellence collaborating with a variety of stakeholders to drive initiatives across multiple Trust & Safety functions, including- Creating, updating, and improving internal policy, procedure, and enforcement guidelines for support and operations teams - Shaping site policy updates in collaboration with legal and policy teams - Training and onboarding for new Trust & Safety operations specialists - Developing improvements to front-end user safety features and operations teams administrative tools in collaboration with Trust & Safety engineering team - Managing quality assurance and improvement recommendations - Delivering ongoing team development and training, and individual mentoring

Education

• The Criswell College

  Bachelor of Arts (B.A.), Bible/Biblical Studies, Summa Cum Laude, 3.86 GPA

  1999 — 2005

• The Iron Yard Academy- Greenville, SC

  Front-End Engineering, Graduate

  2014 — 2014