Matt Graber
Help Desk Manager @Fortegra
Signup · Get unlimited contacts
WORK HISTORY
Help Desk Manager @Fortegra
Jacksonville, FL, US
EDUCATION
Wolfson Senior High School
High School Diploma, Class of 1993
ITT Technical Institute-Jacksonville
Computer Science / Networking
St. Johns River State College
Bachelors - In Progress, Computer Science
SKILLS
ABOUT MATT GRABER
HIGHLIGHTS OF QUALIFICATIONS 14 years of experience in various levels of customer service 11 years providing IT, Desktop, & Help Desk support to hundreds of users throughout the country, earning a solid reputation for productivity, complex problem resolution and professionalism Excellent communication and diagnostic skills consistently solve problems, rarely escalating issues Proactive self-starter known to initiate process improvements to increase stability and productivity Over 10 years of experience working in a help desk and call center environment Provided a leadership role in a team environment Trains others in the use of applications and in technical support methods Excellent troubleshooting and logical problem solving skills High level of written and oral communication skills Demonstrated ability to meet deadlines, and set priorities Excellent written and verbal communication skills, with an eye for detail Extremely productive in a high volume, high stress, environment Self starter with a can do attitudeTECHNOLOGIES A+ Certified Highly Proficient in Microsoft Office Suite Microsoft Exchange 2001 Smartphone Exchange ActiveSync & Blackberry Enterprise Server Windows Proficient Active Directory Application Deployment Microsoft Exchange 2007 Microsoft Outlook 2007/2010 Symantec Enterprise Vault Quest Migration Tool PowerShell Scripting SCCM 2007 Microsoft Patch Management Symantec Antivirus Administration
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.