Matt Gerald
Sr. Manager Service Desk
- Role
- Manager Service Desk at GreenSky®
- Location
- Cincinnati, OH, US
- LinkedIn followers
- 500 followers
About Matt Gerald
Over twenty years experience in design, installation and support of Windows client/server systems peer to peer local and wide area networks, and VOIP phone systems. Dedicated to customer support and satisfaction.
Experience
Manager Service Desk
May 2017 — Present
Led the team of 5 techs onsite in the Crestview Hills call Center with over 300 seats. Led the entire team of 10 techs when we transitioned to WFH due to the pandemic.Served as the POC for the site\'s technical needs.Designed the service desk and became the SME for Jira Service Management within the companyWork to delight my customers when they have support needs.
Education
UC Clermont College
Cisco Academy
Skills
- Customer-Focused Service
- Windows
- Software Installation
- Help Desk Support
- Customer Service
- Printers
- Wan
- Windows 7
- Network Administration
- Public Speaking
- Voip
- Windows Xp Pro
- Data Center
- Microsoft Exchange
- Nonprofits
- System Administration
- Technical Support
- Windows Desktop Administration
- Computer Hardware
- Group Policy
- Desktop Computers
- Program Management
- Servers
- Networking
- Windows Xp
- Process Improvement
- Non-Profits
- Server Administration
- Troubleshooting
- Community Outreach
- Telephony Support
- Strategic Planning
- Remote Desktop
- Laptops
- Active Directory
- Windows Server
- Hardware
- Program Development
- Team Building
- Microsoft Office
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