Matt Fleming

About Matt Fleming

Over the past 15+ years, I have gained extensive experience in integrating change management into all aspects of strategic and operational planning, leading to greater operational efficiencies in organizational, product, and business development initiatives.Career Impressions: Spearheaded operational standardization and new technology rollouts across 9 sites and workflows to facilitate the creation of 2 new business verticals for Advance Local, resulting in a ~$500K reduction in operational costs. Streamlined operational policies and procedures (including hiring and staffing practices) to position the Production Group at Advance Local, as an enterprise team of choice for the Michigan location, and deliver up to $5M in cost savings. Developed customer service-level agreements (SLAs) for Advance Local clients with clear expectations and detailed clarifications of production workflows, leading to a 25% growth in sales revenue and a 20% reduction in the error rate. Established a high-performing management team and a continuous learning culture at Advance Local, resulting in less than 10% employee turnover and a leadership recognition as a top 5% performer for 7 consecutive years. Transformed and stabilized 2 underperforming teams at Advance Local by instituting best practices and providing focused training and mentoring, which resulted in a 50% reduction in employee turnover and a 40% improvement in productivity.

Experience

1. Director of Operations

   Advance Local

   Nov 2012 — Present

   KEY ACHIEVEMENTS Directed a nationwide team of 85 people in executing strategic initiatives, organizational development/restructuring efforts and client projects, across business verticals (including creating 2 business-within-the-business verticals). Defined, established, and optimized strategic business plans, KPIs and metrics, and operational policies and procedures across the entire production group. Managed the end-to-end planning and implementation of client projects/programs, with full responsibility for resource allocation, labor coordination, quality control, and project budgets of up to $2.5M. Built high-performing teams and a transparent, accountable culture by executing targeted talent acquisition strategies, delivering personalized training, and establishing robust, metrics-driven performance management processes. o Established a continuous improvement culture by providing empathetic leadership, developing trust-based mentoring relationships, soliciting regular team feedback, and arranging on-the-job training for new staff members.o Crafted robust talent development with a focus on promoting talent from within, in addition to streamlining team meetings to drive time efficiencies and maximize employee engagement and knowledge retention. Enhanced the organization’s business continuity capabilities by developing a detailed disaster recovery plan and a secondary operational site (with full accountability for site setup, hiring, team development, and budget management). Drove a strategic repositioning of the production group through a complete organizational redevelopment initiative that involved redesigning hiring and staffing processes and securing buy-in from executive leaders nationwide. Optimized operational efficiency, quality, and compliance across client projects by creating and implementing comprehensive customer SLA documents and internal checklists/workflows, while establishing a dedicated issue resolution team.

Education

• Grand Valley State University

  Bachelor's degree, English Language and Literature, General

• Grand Rapids Community College

  Associate of Arts (A.A.)

Skills

• Team Leadership
• Proven Track Record Saving Companies Money
• Spanish Instructor - 17 Years
• Budget Management
• Inter-Company Relations
• Creative Services
• Business-Wide Implementations
• Teaching and Training
• Overseeing Projects Thru Completion
• Newspaper
• Social Media Marketing
• Digital and Social Media Marketing
• Strategic Visual Marketing
• Project Management
• Media and Public Relations
• Brand Continuity
• Newspapers
• Proven Leadership Skills
• Print Media
• Performance Management Creation
• Created Many Efficiencies to Save Time, Money, and Workforce Resources
• Online Advertising
• Publications
• Business Development
• Fluent Spanish
• Digital Media
• Social Media
• Research
• Pre-Press
• Advertising
• Client Account Management
• Consolidations
• Currently Overseeing 40+ Employees
• Market Intelligence