Matt Flannery

About Matt Flannery

I\'ve worked in a few roles on each side of the System Admin/IT profession. I was a HelpDesk admin working for the Sys Admins, then I was a Sys Admin. I worked in software QA, supported by admins, and Marketing selling to them. Then I worked in enterprise software support, supporting customers via phone, email and web access. Later I was one of a team of managers for the global support team. I\'ve come full circle, but the skill set is almost always the same. Internal or external, face to face or over the phone, treat your customers right, and they will treat you right.Specialties: Windows, Unix, HPUX, Linux, hardware and software, performance, support and communication, technical documentation, management, mentoring, coaching, mapping metrics to behaviors, project management, team building

Experience

1. Support Account Manager

   Nexthink

   Jun 2024 — Present · Boston, MA, US

Education

• Worcester Polytechnic Institute

  BSCE, Civil Engineering

  1989 — 1993

Skills

• Technical Support
• Agile Methodologies
• Data Center
• Leadership
• Solaris
• Integration
• Software Development
• Cloud Computing
• Pre-Sales
• Saas
• Windows
• IT Service Management
• Start-Ups
• Linux
• Training
• Virtualization
• Ehealth
• Professional Services
• Network Administration
• Unix
• Enterprise Software
• Enterprise Architecture
• Hardware
• Tcp/Ip