Matt Ferguson

VP - Global Customer Service and Product Support @Mitel

Ottawa, CA
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Feb 2024 — Present

VP - Global Customer Service and Product Support @Mitel

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Kanata, ON, CA

EDUCATION

1985 — 1990

University of Guelph

Bachelor of Science

SKILLS

ManagementStrategyPerformance ManagementProcess ImprovementVoipProfessional ServicesSoftware Project ManagementOutsourcingCross-Functional Team LeadershipChange ManagementProduct ManagementTelecommunicationsBusiness AnalysisStrategic PlanningStart-UpsProgram ManagementManagement ConsultingMobile DevicesConsultingBusiness DevelopmentBudgetsIntegrationWirelessLeadership

ABOUT MATT FERGUSON

A seasoned and motivated corporate leader, who operates with a team oriented approach to reach a measurable result with perfection. Matt is a seasoned technology sector veteran with several experiences in product design, technical support and customer management, working as an engineer and across all levels of management. In the past thirty years he has partnered with customers in the public and private sectors during his tenure of working in large corporate settings and as part of small local start-ups. Matt has a comprehensive understanding of global business operations and multi-site management practices as a result of his expat assignments in Asia and Australia, and various international leadership positions. Through these assignments, he has learned to maximize the performance and value of geo-diverse organizations, while maintaining staff enthusiasm in balance with diverse cultural settings. As an agent of change, Matt has been the lead for various programs including mergers & acquisitions, performance improvement projects and cost efficiency programs. In all cases, these initiatives are delivered on time, with measurable results. Innovative thought and creative concepts are not lost with Matt. Through his efforts of incubating three small start-ups in the Ottawa area, Matt has been the key sponsor for various patent and trademark applications and secured various government grant applications. In addition, his creativity, and drive for success, has played a large part in helping clients successfully secure new business opportunities. His business acumen is exemplified through his successful creation and sell-off of a professional services business unit of HOW Consultants, and various other key accomplishments. As a natural troubleshooter, with a keen drive for creative solutions, Matt is a recognized value-add to the teams he has joined.

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Matt Ferguson — VP - Global Customer Service and Product Support at Mitel in Ottawa, CA | Unifers