Matt Fahner
VP Strategy and Customer Success @Inovaare Corporation
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WORK HISTORY
VP Strategy and Customer Success @Inovaare Corporation
Driving enterprise customer strategy, SOW-based implementations, and large-scale digital and platform modernization initiatives. Developed and executed enterprise transformation initiatives to modernize business operations, streamline processes, and drive measurable organizational impact. Partnering closely with C-suite leaders, Product, Sales, Professional Services, and Operations, I align customer success, adoption, and expansion with long-term revenue growth while building and scaling high-performing Customer Success and Implementation teams. I establish executive governance, delivery frameworks, and customer health metrics, and serve as executive sponsor for strategic accounts to accelerate time-to-value and maximize enterprise outcomes.
EDUCATION
Kent State University
Bachelor of Business Administration (BBA), Computer and Information Systems
Kent State University
CIS, Computer Information Systems
ABOUT MATT FAHNER
Seasoned healthcare executive with over 20 years of experience leading enterprise software implementations, system integrations, and digital transformation initiatives across payer, provider, and managed care organizations.
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