Matt Eden
Account Executive @NiCE
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WORK HISTORY
Account Executive @NiCE
NICE Systems (NASDAQ: NICE) is the worldwide leading provider of software solutions that enable organizations to take the next best action in order to improve customer experience and business results, ensure compliance, fight financial crime, and safeguard people and assets. NICE’s solutions empower organizations to capture, analyze, and apply, in real time, insights from both structured and unstructured Big Data. This data comes from multiple sources, including phone calls, mobile apps, emails, chat, social media, video, and transactions. NICE solutions are used by over organizations in more than 150 countries, including over 80 of the Fortune 100 companies. NICE Customer Engagement Analytics solutions enable you to understand how to drive value from your customer data. That value could be delivering a better customer experience, unlocking operational efficiencies or driving value to the bottom line. By having a complete picture of customer interactions across your service channels you can predict and act on the insights you gain. CONTACT CENTRE AS A SERVICE (CCaaS) DIGITAL CONVERSATIONAL AI KNOWLEDGE ROBOTIC PROCESS AUTOMATION CUSTOMER JOURNEY OPTIMIZATION CUSTOMER EXPERIENCE ANALYTICS IVR JOURNEY ANALYTICS CALL VOLUME REDUCTION CUSTOMER FEEDBACK REAL-TIME WEB ENGAGEMENT ANALYTICS VOC
EDUCATION
University of Liverpool
Bachelor of Arts (BA) 2:1, Politics
SKILLS
ABOUT MATT EDEN
At NICE we help organisations to transform their customer and workforce experiences as…
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