Matt Dyson

WORK HISTORY

EDUCATION

ABOUT MATT DYSON

Experienced Entrepreneur / CEO / Strategist. History: Ideated and delivered an award-winning highly profitable SaaS company, taking it from startup to scale-phase to buy-out by a large US enterprise. Had so much fun doing it - built an amazing team who have flourished and become major successes in their own right, and had true partnerships with amazing global brands. Roles: During this journey, performed practically every role bar finance - CEO, developer, salesperson, marketeer, account manager, architect, HR, ops lead and more. Successfully built the team as business scaled, retaining high-quality service whilst going global and adding business sectors. Sold the service to multiple Enterprise clients, winning all but one RFP whilst acting as CEO/IT architect. Proven delivery: Transformed many clients\' businesses - leading UK & US retailers, global manufacturers, market-leading networks. Delivered large-scale change; Migrated up to 90% of support traffic to digital channels. Delivered platforms to reduce returns by up to 60%, repairs by up to 84%, doubled CSAT and halved AHT in call centers. Saved customers tens of millions in support/reverse costs whilst dramatically improving the customer experience. Selected highlights: Within 2 years, took our SaaS platform in a leading US retailer from a single product category/region to an all-category, 13-country roll-out delivering millions in savings across every touchpoint. A leading UK retailer created a yearly supplier excellence award after being inspired by our partnership. In 20 years never lost a client to a competitor and continued to deliver innovation year-in, year-out to stay ahead of the market whilst continually delivering near-flawless business execution. Innovation: Technical innovation delivered includes AI-driven Voice of Customer analytics, Free-roam simulators, AR-based support, Generative-ML onboarding. Strategic innovation includes proactive support, BPO, process automation, service orchestration and high-relevance services to win mindshare. Specialities: Software architecture and development. Consultancy-led sales. Business strategies and execution. Innovation. Service delivery. SaaS.