Matt Dinubilo
Global Manager CX Solutions
- Role
- Global Manager Cx Solutions and Process Improvement at Percepta
- Location
- Phoenix, AZ, US
- LinkedIn followers
- 500 followers
About Matt Dinubilo
Results-driven Senior Operations Leader with 20+ years of experience driving business…
Experience
Global Manager Cx Solutions and Process Improvement
Jul 2019 — Present · Tempe, AZ, US
PerceptaLed effort for Percepta to roll out CX initiative with one of the largest automakers in 2022. As a result, customer response rates jumped from 12% to over 30%. Worked with operational and support teams globally to improve processes and reduce friction. Supported strategic efforts on new initiatives including technology, training, service design and risk assessment. Advise and consult with clients to think about CX and EX impact of new and existing programs. Co-led sales initiative including service design, sales recruitment, reporting, compensation structure for multiple teams inside and outside the US.#CX,#CXSTRATEGY,#CXIMPLEMENTATION
Education
University of Utah - David Eccles School of Business
Bachelor's degree, Business Administration and Management, General
1993 — 1996
Skills
- Sales Operations
- Customer Satisfaction
- Training
- Inventory Management
- Inventory Control
- Multi-Unit
- Profit
- P&L Management
- Store Management
- Leadership
- Merchandising
- Employee Training
- Loss Prevention
- Recruiting
- Sales
- Retail
- Visual Merchandising
- Management
- Multi-Unit Management
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