Matt Dearden
Service Design Lead @E.ON Next
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WORK HISTORY
Service Design Lead @E.ON Next
London, GB
I lead a team of service designers, shaping key business propositions from discovery through to implementation. As part of a fledgling CX function we are driving the value of design thinking and customer centricity into the wider business, already helping the business deliver award-winning and first-to-market services at scale.
EDUCATION
Brunel University of London
Product Design with Professional Development, Industrial and Product Design
SKILLS
ABOUT MATT DEARDEN
I provide digital and omni-channel projects with experience design and direction. I champion customer and user needs while defining solutions that provide business value. I work beyond design to build design-thinking cultures and customer empathy. Operating independently or as part of an established team, I bring clarity and direction to fuzzy requirements and design led processes to any project. With almost two decades of making sure that people enjoy the products they use in everywhere from start-ups to large household brand names, I can bring internal teams and external agencies together with quality research to build engaging experiences.
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