Matt Day
Director, Customer Success @Vantor
Signup · Get unlimited contacts
WORK HISTORY
Director, Customer Success @Vantor
London, GB
Leading a regional team to deliver solutions to commercial direct / channel partners, international governments, and NGOs. Activities include:• Coordinating internal teams work to ensure customer delight through effective delivery of contractual commitments.• Coaching service team to a customer focused, flexible support model, including continuous improvement. • Supporting Sales group to achieve revenue targets, tracking and presenting progress metrics.• Working with Accounting & Finance groups on contract / deliver revenue recognition activities.• Customer advocacy, gathering client insight and communicating effectively back to the business for action. • Finding strategic, timely and tactful solutions when resolving customer issues.• Working with the leadership team to align strategic business priorities with enhanced Customer Experience.
SKILLS
ABOUT MATT DAY
Manages a team of Customer Experience professionals responsible for ensuring client satisfaction, operational execution, and overall health of the region’s key commercial accounts.
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.