Matt Danner

About Matt Danner

Seasoned IT professional with expertise in systems analysis, troubleshooting, and end-user support, with extensive knowledge of desktops, servers, routers, switches, firewalls, and related peripherals including printers, scanners, drives, monitors, and video teleconferencing equipment. An analytical and strategic planner who implements solutions to increase efficiency and availability, improve system performance, ensure security, and maximize service quality standards. A skilled problem solver and respected professional who works well with clients, vendors, and cross-functional team members to ensure customer satisfaction, drive business development, and advance organizational goals.

Experience

1. Senior Technology Analyst

   A Company

   Feb 2018 — Present · Charlotte, NC, US

   Manage all equipment and system operations owned or operated by the company. Work to ensure all technology meets regulatory requirements. Deploy cryptographic applications to ensure secure communication, confidentiality, and integrity of company data. Create and manage Microsoft Exchange accounts for users. Develop and manage company voice, data and server networks. Manage server backups and file storage for company data. Streamline functions to reduce costs while still meeting Service Level Agreements. Forecast business needs and create project composition plans. Perform administrator functions such as periodic maintenance and back up of server(s), databases, exchange servers and email journaling. Create and manage SOP for help desk issues through escalated operational issues and projects. Serve as IT, customer, and operations liaison. Communicate with the Consultants, Program and Sales Managers and Sales Assistants regarding equipment concerns, capabilities, and operations. Create new workstation imaging process for refresh deployment to company machines. Responsible for the integrity of the cloud server, and network server(s). Responsible for documentation pursuant to governing regulations. Manage database driven projects. Routinely investigate cost saving solutions and maintain illustration report. Assist with multiple areas of the on-boarding and integration process for institutions, advisers, and support personnel. Work cross functionally and effectively interact with other departments. Manage confidential information.

Education

• Central Piedmont Community College

  Computer Technology Integration/Specializing in Cisco Administration

• Central Piedmont Community College

  Cisco Certified Network Associate Program

• Sam Houston State University

  Environmental Science

Skills

• System Analysis
• Ccna
• Software Installation
• Office 365
• System Center Configuration Manager (Sccm)
• Equipment Deployment
• Technical Support
• Team Leadership
• Root Cause Analysis
• Troubleshooting
• Networking
• Windows 7
• Microsoft Office
• Remote Troubleshooting
• Imaging
• IT Project & Program Management
• Virtual Private Network (Vpn)
• Remote Desktop
• Active Directory
• Lan-Wan
• Windows 10
• Computer Hardware
• Network Troubleshooting
• Salesforce.com Implementation
• Teamwork
• Desktop Support